Achieving Service Performance Excellence Through Leadership and Mission
More than ever, customers are demanding that they receive the best service and quality for their money. They can and will take their money to where the best value exists. The challenge for organizations committed to the highest level of customer service is to create, maintain and increase extraordinary service levels on a daily basis throughout their entire organization.
While many organizations “talk” great service – typically through their mission and value statements—most fail in the consistency of delivery and never win the long-term loyalty of their customers.
Dr. Bart proves that the true worth of “service values” comes from the extent to which they are religiously practiced rather than merely professed. To make service excellence an organization-wide reality, therefore, requires both leadership and a sense of mission which is shared throughout the organization.
Dr. Bart’s presentation serves to remind owners, managers and employees of the kind of leadership behaviors that they must perform 24/7 and the tools they can deploy to achieve mind-boggling levels of service.